Newcastle Social Media Surgery

Thursday 29 June 2017

5:00PM - 7:00PM 11 people signed up 1 place remaining

Broadacre House

Broadacre House, Market Street, Newcastle upon Tyne

NE1 6HQ venue details and map
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read terms and conditions

We're sorry to be stuffy and give you some terms and conditions. The main thing on our mind is we don't want anyone to copy socialmediasurgery.com, what it does, or how it does it. This is easy and shouldn't get in your way. If you use this website you are agreeing to our rules. If you don't agree to them, please don't use the website.

Acceptable use

  1. Don't be rude or defamatory.
  2. Respect copyright. Don't rip off other people's work without attribution.
  3. Don't set out to make like difficult for us and our infrastructure.
  4. Treat other people with the respect you would expect.
  5. We reserve the right to switch off accounts, suspend use and edit content at our discretion.

Surgery Managers

This website is a place created by Podnosh for people to publicise, manage and monitor their own social media surgeries.

Your surgery manager is a good person and we don't expect them to do anything besides very social things. If you have a question about a surgery your first port of call is your surgery manager – after all it's their surgery, not ours.

If you have a problem with your surgery manager please contact us.

This website

This website is made by the people at Podnosh in Birmingham, UK.

We care about the "Social Media Surgery Plus" name and logo, the website's look and feel, our software code and scripts, and our social computing techniques and how we apply them to monitoring help given at social media surgeries. All these things are unique to Podnosh and are our property. You can use them only as follows:

You can use this site for free to publicise and manage one social media surgery to support local community groups, voluntary organisations, active citizens or charities.

If you want to use this site to run several surgeries – and monitor the help given and online activity as a result of sites created or assisted with at your surgeries – contact us.

Personal information and privacy

  1. When you sign up, we will store your name and email address. Passwords are encrypted and we do not have access to them.
  2. Your email address will only be shown to the administrators of this website and the surgery manager of any surgery to sign up to attend. We will not share your email address with anyone else.
  3. We store information about the dates of surgeries you sign up to, surgeries attended and the help you receive at the surgery.
  4. You can request data we hold about you by contacting hello@podnosh.com or writing to: Podnosh, 75 Harborne Road, Birmingham B15 3DH, United Kingdom.

Cancelling your account

You can cancel your account at any time via your dashboard. This will remove any information we hold about you in the website.


Sign in or register to ask a question about this event.

Do you want to find out more about Twitter, Facebook, blogs, free websites, sharing photos and other social media tools? Do you want to find out about new ways to tell your organisation’s story to people in Newcastle? Come to the Newcastle Social Media Surgery!

You will meet people who understand all about social media and how you can get the most out of it. You might have specific questions that you’d like to ask, or you might just like a general introduction to what’s available. You don’t need any previous knowledge to take part, and there won’t be any lectures. We’ll talk to you one-to-one, listen to what you need and explain things clearly. The session is a drop in and you will have about 20-25 minutes to talk with a volunteer surgeon about all things social media.

The Newcastle Social Media Surgery is a free session for voluntary and community groups, charities and active citizens. The surgery is run by volunteer social media surgeons who know enough about social media to explain it to others and are enthusiastic about how social media can help voluntary and community groups, charities and people in Newcastle.

This a free event and places are limited so book a place. If you’d like to volunteer, you can register your support too.

People signed up to attend on Thu 29 Jun

  • Mark Ellerby-Hedley
    Organisation New Croft Centre    
  • Kathryn Kain
    Organisation New Croft Centre    
  • Vanessa Nogueras
    Organisation Age UK Newcastle    
  • Tara
    Organisation Little Bugs baby bank    
  • Yvonne Luke
    Organisation GMDT    
  • Lauren Patterson
    Organisation Smile for Life Children's Charity    
  • William Mortada Offering help
    Website http://mortada.co.uk/     Twitter @wmortada
  • James Lane Offering help
    Organisation Hypestar     Website https://www.hypestar.uk     Twitter @JamesLaneMe
  • Michelle Turnbull
    Organisation Citizens Advice Northumberland - Ashington Office    
  • Holli Brown Offering help
    Organisation ramarketing     Website http://www.ramarketingpr.com/     Twitter @HolIiBrown
  • Stephanie Cole Offering help
    Organisation Sharing Learning Doing     Twitter @eseesea

Help given at Newcastle Social Media Surgery

  • Nick Booth helped Nuala O'Brien to to reassure me that I'm doing broadly the right thing and I feel fired up to try our new things - expand things I've been hesitant about, for example using video. Using video as a hook to get other people to contribute. So I'll use more vieeo and start using instagram and institute something like the Friday photo to get others posting or maybe even faces of minster. Recorded on Thursday 31 August 2017
  • Stephanie Cole helped Louise Wilson to gain an understanding of how social media surgery works, come up with ideas about how the surgery model can be used to support other colleagues in the NHS, different social media management tools eg Tweetdeck and Hootsuite, and think about how it all fits into integrated communication plan. Plus finding out stats about how social media is used and who uses it (ONS) Recorded on Thursday 31 August 2017
  • Stephanie Cole helped Nuala O'Brien to outline what I was doing and clarify more about the advice I needed. Recorded on Thursday 31 August 2017
  • Stephanie Cole helped Mark Ellerby-Hedley to set up his first twitter account and run through the basics of twitter - tweeting, retweeting, quoting tweets, hashtags, having fun, being aware of work social media policies, and sending images and photos Recorded on Thursday 29 June 2017
  • Holli Brown helped Colette Harrison to talk through how to integrate different channels and the importance of strategy and planning campaigns Recorded on Thursday 23 February 2017
  • Holli Brown helped Janet Ross to learn how to use Twitter including Twitter lists plus looked at Instagram (hashtags) and Facebook (scheduling and insights) and monitoring social media to report to trustees Recorded on Thursday 23 February 2017
  • William Mortada helped John Whalley to get to grips with Facebook and Twitter, mainly Facebook, for Keep Our NHS Public NE Recorded on Thursday 23 February 2017
  • Stephanie Cole helped Clare Bethell to learn more about Twitter to help promote Advocacy Centre North's crowdfunding campaign Recorded on Thursday 23 February 2017
  • William Mortada helped Dr Mark Westwood to think about ways of using social media more effectively Recorded on Thursday 27 October 2016
  • William Mortada helped Will Stanley to understand how Twitter works Recorded on Thursday 27 October 2016
  • view all 41 assistances

Links created or updated at Newcastle Social Media Surgery

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