MediaCityUK Social Media Surgery  

Next date Friday 26 September 2014
2:30PM - 4:30PM 9 people signed up 16 places remaining

Digi-Den

Ground Floor BBC Bridge House MediaCityUK Salford Quays Salford

M50 2EQ venue details and map
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read terms and conditions

We're sorry to be stuffy and give you some terms and conditions. The main thing on our mind is we don't want anyone to copy socialmediasurgery.com, what it does, or how it does it. This is easy and shouldn't get in your way. If you use this website you are agreeing to our rules. If you don't agree to them, please don't use the website.

Acceptable use

  1. Don't be rude or defamatory.
  2. Respect copyright. Don't rip off other people's work without attribution.
  3. Don't set out to make like difficult for us and our infrastructure.
  4. Treat other people with the respect you would expect.
  5. We reserve the right to switch off accounts, suspend use and edit content at our discretion.

Surgery Managers

This website is a place created by Podnosh for people to publicise, manage and monitor their own social media surgeries.

Your surgery manager is a good person and we don't expect them to do anything besides very social things. If you have a question about a surgery your first port of call is your surgery manager – after all it's their surgery, not ours.

If you have a problem with your surgery manager please contact us.

This website

This website is made by the people at Podnosh in Birmingham, UK.

We care about the "Social Media Surgery Plus" name and logo, the website's look and feel, our software code and scripts, and our social computing techniques and how we apply them to monitoring help given at social media surgeries. All these things are unique to Podnosh and are our property. You can use them only as follows:

You can use this site for free to publicise and manage one social media surgery to support local community groups, voluntary organisations, active citizens or charities.

If you want to use this site to run several surgeries – and monitor the help given and online activity as a result of sites created or assisted with at your surgeries – contact us.

Personal information and privacy

  1. When you sign up, we will store your name and email address. Passwords are encrypted and we do not have access to them.
  2. Your email address will only be shown to the administrators of this website and the surgery manager of any surgery to sign up to attend. We will not share your email address with anyone else.
  3. We store information about the dates of surgeries you sign up to, surgeries attended and the help you receive at the surgery.
  4. You can request data we hold about you by contacting hello@podnosh.com or writing to: Podnosh, 75 Harborne Road, Birmingham B15 3DH, United Kingdom.

Cancelling your account

You can cancel your account at any time via your dashboard. This will remove any information we hold about you in the website.


Sign in or register to ask a question about this event.

What's a social media surgery?

Social media surgeries are informal drop-in sessions where anyone from the voluntary and community sector can come and pick the brains of our 'surgeons' (helpful volunteers who understand the world of Twitter, Facebook and the rest).

Speak to experts and get tips and practical advice about how social media could help your organisation.

Whether you're flummoxed by Facebook, can't work out what everyone's Twittering about, or have fallen off a blog, there'll be someone here who can explain things, show you how to get started, unstick you if you've got stuck, or just help you think through why you might use any of these social media tools in the first place.

It's completely free, there's tea and coffee on tap, and you can have a conversation rather than being stuck in a classroom.

Who's involved in the MediaCity social media surgery?

These events are kindly hosted at the BBC and facilitated by BBC Outreach. BBC Outreach is a small team within the Operations Division of the BBC that build links with the community.

People helping at the surgery are all volunteers giving up their time.

Can I help at these surgeries?

Staff from the BBC volunteer with BBC Outreach to help. Other volunteers are also welcome - please sign up and we'll be in contact.

Can the surgeons come to my organisation?

All our surgeons are volunteers giving up their time for nothing, and as such, most are unable to offer further unpaid support outside of the surgeries.

But that's exactly why the surgeries are held every month. You're most welcome to come back again and again, as often as you need to - or to bring along colleagues if you need to spread the social media goodness around your organisation...

Find out more

Kate and Steven (two volunteers) have collected some pictures and stories about Social Media Surgeries.

People signed up to attend on Fri 26 Sep

  • fatima manar
    Organisation personal    
  • Lindsay Kendrick
    Organisation ChildLine    
  • Nicola O'Brien
    Organisation Captive Animals' Protection Society    
  • Liz Tyson
    Organisation Captive Animals' Protection Society    
  • Steven Flower Offering help
    Twitter @stevieflow
  • Philip Paulden
    Organisation Caring     Website http://www.caringgroup.org     Twitter @thecaringgroup
  • Jane Hepworth
    Organisation Business in the Community     Twitter @BiTCconnectMossSide
  • Julia Lunn
    Organisation Caudwell Children    
  • parvin
    Organisation yaran    

Recent Tweets with hashtag #mediacitysms

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…

  • http://twitter.com/BFTameside Thu 22 May 2014 10:46AM

    RT @stevieflow: Here's the social media questions local charities got answered this afternoon at #mediacitysms. Thanks to BBC staff. http:/…


Help given at MediaCityUK Social Media Surgery

  • adam bradford helped Terry Brandy to digital strategy and how all the different networks work together and which would be the most effective in generating the interest for his music festivals. I helped to explore this with him and we discussed the power of twitter and eventbrite for events. Recorded on Thursday 24 May 2012
  • Yuwei Lin helped Nigel Wood to Social media tools for offline engagement Recorded on Thursday 24 May 2012
  • Yuwei Lin helped Judith Gracey to Social media tools for dissemination, plus some SEO Recorded on Thursday 24 May 2012
  • Bethany Scott helped Pete Abel to - social media management (hoot suite, tweet deck) - getting the most out of Facebook and twitter - Foursquare - how to react to posts Recorded on Wednesday 23 May 2012
  • John Popham helped matthew to Social media for the envirolution festival Recorded on Wednesday 23 May 2012
  • John Popham helped Paul Mitchell to Social media for the envirolution festival Recorded on Wednesday 23 May 2012
  • Ashlie Tottle helped Jessica Herrington to advice around online fundraising. I also directed her to a free funding forum hosted by Anchorpoint later this month, offered to post a blog on our website about their fundraising activities at Marple Carnival later this month & tweet out to our followers. Recorded on Wednesday 23 May 2012
  • Chris Walmsley helped Jamie Kilday to We were discussing ideas for generating interesting and engaging content for use online and through their social media channels. Recorded on Wednesday 23 May 2012
  • Jonathan Gilbert helped Nigel Wood to discussion around how social media platforms could support offline communities to become online ones Recorded on Wednesday 23 May 2012
  • Jonathan Gilbert helped Chris Dabbs to General discussion about the potential uses of social media for the organisation Recorded on Wednesday 23 May 2012
  • view all 23 assistances

Links created or updated at MediaCityUK Social Media Surgery

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Other surgeries near this surgery

  • Manchester
    at Macc approximately 3 miles away
  • Leeds North
    at Leeds Trinity University approximately 37 miles away
  • Harrogate
    at Harrogate Community House approximately 48 miles away
  • Mansfield
    at Mansfield CVS approximately 51 miles away

Previously